Product Requirements Document: Court Booking Solution
Date: 2026-02-10
Version: 1.0 (Discovery)
Product: Court Booking Solution
Phase: Discovery → Design
Document Purpose
This PRD defines three implementation options for the Court Booking Solution, ranging from lean MVP to full-featured platform. Each option balances time-to-market, development cost, feature richness, and market validation needs.
Product Vision
For players: Book your court in 60 seconds, find opponents, and track your games — all in one app.
For venue owners: Automate bookings, increase utilization, reduce no-shows, and build customer loyalty — without hiring more staff.
Success Metrics
North Star Metric:
Monthly Gross Merchandise Value (GMV) — Total value of bookings processed
Supporting Metrics:
Player-side:
- Monthly Active Players (MAP)
- Booking conversion rate (search → booking)
- Average bookings per player per month
- Player retention (% active after 30/60/90 days)
- Time to complete booking (target: <2 minutes)
Venue-side:
- Active venue partners
- Average court utilization (target: 75%+)
- No-show rate (target: <10%)
- Revenue increase per venue (vs. manual)
- Venue retention rate
Platform:
- GMV per active player (ARPU)
- Take rate (commission %)
- CAC (Customer Acquisition Cost) — player & venue
- LTV:CAC ratio (target: >3:1)
Three Implementation Options
| Criteria | Option 1: Lean MVP | Option 2: Standard | Option 3: Full-Featured |
|---|---|---|---|
| Timeline | 6-8 weeks | 12-16 weeks | 20-24 weeks |
| Dev Cost | ₱400-600K | ₱1-1.5M | ₱2-3M |
| Team Size | 2 devs + 1 designer | 3 devs + 1 designer + 1 PM | 4 devs + 2 designers + 1 PM + 1 QA |
| Features | Core booking only | + Community basics | + Full social, AI matching |
| Go-to-Market | 5-10 venues (NCR) | 20-30 venues (NCR) | 50+ venues (NCR + Cebu) |
| Risk | High (unproven) | Medium (validated MVP) | Low (proven concept) |
Option 1: Lean MVP (Validate Core Hypothesis)
Goal: Prove that players and venues will adopt digital booking over Messenger/phone. Validate willingness to pay.
Timeline: 6-8 weeks
Budget: ₱400-600K
Launch Strategy: Invite-only beta, 5-10 anchor venues
P0 Features (Must-Have)
Player-Facing (Mobile Web)
1. Discovery
- Browse venues (list + map view)
- Filter by location, sport (badminton/pickleball), date, time
- View venue details (photos, address, amenities, pricing)
2. Real-Time Availability
- Calendar view (week view, time slots)
- Court availability status (available / booked / blocked)
- Pricing per slot
3. Booking Flow
- Select venue + court + time slot
- Login/register (email/password, Google OAuth)
- Confirm booking details
- Payment (GCash, PayMaya, card via SymphPay)
- Instant confirmation (booking ID, QR code)
4. My Bookings
- Upcoming bookings
- Booking history
- Booking details (QR code, venue info)
- Cancel booking (if allowed by policy)
5. Notifications
- Booking confirmation (email + SMS)
- Reminder 24h before (SMS)
- Booking cancelled/modified alert
Venue Owner Dashboard (Web)
1. Calendar Management
- View all courts + time slots
- Block/unblock slots (maintenance, private events)
- Manual booking creation (walk-ins, phone bookings)
2. Booking Management
- View upcoming/past bookings
- Check-in players (scan QR or manual confirm)
- Cancel/modify bookings
- No-show tracking
3. Venue Settings
- Venue info (name, address, photos, amenities)
- Court configuration (number of courts, names)
- Pricing (per hour, per slot)
- Operating hours
- Cancellation policy (hours before, refund %)
4. Payouts
- View earnings (daily/weekly/monthly)
- Payout schedule (weekly to bank account)
- Transaction history
5. Basic Analytics
- Bookings today/this week/this month
- Revenue summary
- Utilization rate (% of slots booked)
P1 Features (Nice-to-Have, post-MVP)
- Multi-court booking (book 2+ courts at once)
- Promo codes (venue-created discounts)
- Player reviews/ratings for venues
- Venue photos from players
- Email receipts (PDF)
P2 Features (Future)
- Mobile app (native iOS/Android)
- Community features (find-a-player, digital queue)
- Loyalty/rewards program
- Equipment rentals
- Dynamic pricing
Technical Architecture (MVP)
Stack:
- Frontend: Next.js 15, Tailwind v4, shadcn/ui
- Backend: Firebase (Firestore, Auth, Functions)
- Payments: SymphPay integration
- Hosting: Firebase App Hosting (prod), Caddy/VPS (dev)
- Notifications: Twilio (SMS), SendGrid (email)
Key Collections (Firestore):
venues/{venueId}
- name, location, courts[], pricing, policies
bookings/{bookingId}
- venueId, courtId, playerId, slot, status, payment
players/{playerId}
- name, email, phone, bookingHistory[]
payouts/{payoutId}
- venueId, amount, status, transactions[]
Open Questions (MVP)
- Cancellation policy: Standard 24h refund? Or venue-specific?
- Payment flow: Pre-pay 100% or deposit (50%) + balance on arrival?
- No-show penalty: Charge no-show fee? Ban after X no-shows?
- Venue onboarding: Self-serve or assisted (we do initial setup)?
- Commission split: 5% player + 7% venue = 12% total?
- Minimum booking: 1 hour? Or 30-min slots allowed?
Option 2: Standard (Validated MVP + Community Features)
Goal: Launch with validated core + basic community features (find-a-player, reviews). Build defensibility via social graph.
Timeline: 12-16 weeks
Budget: ₱1-1.5M
Launch Strategy: Public launch, 20-30 venues, paid marketing (₱100K budget)
P0 Features (All MVP + Below)
Additional Player Features
6. Find-a-Player
- Post "looking for player" (date, time, venue, skill level)
- Browse open invites
- Join/apply to play
- In-app messaging (basic)
7. Reviews & Ratings
- Rate venues (1-5 stars)
- Written reviews
- Photo uploads
- Helpful votes on reviews
8. Player Profile
- Profile photo
- Skill level (beginner/intermediate/advanced)
- Preferred sports
- Play history (total games)
- Friends list (basic)
9. Group Booking
- Invite friends to booking
- Split payment (each pays their share)
- Group chat for booking
Additional Venue Features
10. Marketing Tools
- Promo codes (percentage or fixed discount)
- Off-peak pricing (dynamic pricing by time)
- Email marketing to past customers (via platform)
11. Customer Management
- View customer list (who's booked)
- Customer booking history
- Tag VIP customers
- Manual loyalty points
12. Enhanced Analytics
- Peak hours heatmap
- Customer demographics
- Revenue by court
- Repeat customer rate
- Compare vs. previous period
P1 Features (Post-launch)
- Digital queue (walk-in waitlist)
- Equipment rental module (rackets, shoes)
- Tournament creation (venue-hosted)
- Membership/subscription plans (monthly unlimited)
P2 Features (Future)
- Mobile app (native)
- AI-powered opponent matching
- Live court cameras (via venue)
- Performance tracking (game stats)
- Leaderboards
Technical Additions
New collections:
players/{playerId}/friends/{friendId}
players/{playerId}/reviews/{reviewId}
lfp_posts/{postId} // looking-for-player posts
conversations/{conversationId}/messages/{messageId}
Integrations:
- Push notifications (FCM)
- Image storage (Firebase Storage)
- Real-time messaging (Firestore listeners)
Open Questions (Standard)
- Skill verification: Self-reported or validated somehow?
- Messaging moderation: How to prevent spam/abuse?
- Friend matching algorithm: Prioritize friends-of-friends?
- Review moderation: Manual review or auto-publish?
- Off-peak pricing: Venue-controlled or platform-suggested?
Option 3: Full-Featured (Complete Platform)
Goal: Launch category-defining platform with AI matching, native apps, full venue automation, and tournament/league features.
Timeline: 20-24 weeks
Budget: ₱2-3M
Launch Strategy: Major launch, 50+ venues, PR campaign, influencer partnerships
P0 Features (All Standard + Below)
Advanced Player Features
13. AI-Powered Matching
- Match players by skill (analyzed from game history)
- Personality fit (playing style, competitiveness)
- Schedule compatibility
- Location preferences
14. Performance Tracking
- Log game results (win/loss)
- Track stats (games played, win rate)
- Skill rating (ELO-style)
- Progress over time
15. Digital Queue (Walk-ins)
- Join queue for next available court
- Real-time position updates
- SMS alert when court ready
- Reserve from queue (15-min window)
16. Social Features
- Follow other players
- Activity feed (friends' games, reviews)
- Challenges (direct challenge to play)
- Leaderboards (venue, city, national)
17. Native Mobile App
- iOS + Android (React Native or Flutter)
- Push notifications
- Location-based discovery
- Faster performance
Advanced Venue Features
18. Equipment & Rentals
- Manage inventory (rackets, shoes, balls)
- Rental bookings (with/without court)
- Pricing per item
- Damage fees
19. F&B/Locker Integration
- Sell items (water, snacks)
- Locker rentals
- Bundled packages (court + equipment + locker)
20. Tournament Management
- Create tournaments (brackets, scheduling)
- Registration + payment
- Live scoring
- Winner announcements
21. Membership Plans
- Monthly unlimited bookings
- Tiered plans (off-peak vs. all-access)
- Auto-renewal
- Member-only perks
22. Staff Management
- Multi-user accounts (owner, manager, front desk)
- Role permissions
- Staff check-in interface (tablet mode)
23. Advanced Analytics
- Predictive demand (ML-based)
- Customer lifetime value
- Churn prediction
- A/B testing (pricing experiments)
P1 Features (Post-launch)
- Live court cameras (IoT integration)
- Smart lock integration (keyless court access)
- Voice booking (Alexa/Google Assistant)
- Corporate accounts (team bookings, billing)
P2 Features (Future)
- Coaching marketplace (book coaches)
- League management (seasonal play)
- Betting/prediction games (legal check)
- Virtual tournaments (cross-venue)
- Wearable integration (fitness trackers)
Technical Additions
Advanced features:
- Machine learning (TensorFlow.js or Firebase ML)
- Real-time multiplayer (WebSockets)
- Video storage (for proof of play, disputes)
- Advanced caching (Redis/Firebase Realtime DB)
- Multi-region deployment (SEA expansion)
New collections:
tournaments/{tournamentId}
leagues/{leagueId}
challenges/{challengeId}
inventory/{venueId}/items/{itemId}
memberships/{membershipId}
staff/{venueId}/users/{userId}
Open Questions (Full-Featured)
- AI matching: What data points to train on? Privacy concerns?
- Tournament liability: Insurance if player injury during tournament?
- Equipment tracking: RFID tags or manual?
- Membership vs. pay-per-use: Can users mix both?
- Staff payroll: Integrate payroll or just scheduling?
- IoT security: How to secure smart locks?
Comparison Summary
| Feature Category | Lean MVP | Standard | Full-Featured |
|---|---|---|---|
| Core booking | ✅ | ✅ | ✅ |
| Real-time availability | ✅ | ✅ | ✅ |
| Payments (SymphPay) | ✅ | ✅ | ✅ |
| Basic venue dashboard | ✅ | ✅ | ✅ |
| Find-a-player | ❌ | ✅ | ✅ |
| Reviews/ratings | ❌ | ✅ | ✅ |
| Group booking | ❌ | ✅ | ✅ |
| Off-peak pricing | ❌ | ✅ | ✅ |
| Digital queue | ❌ | ❌ | ✅ |
| AI matching | ❌ | ❌ | ✅ |
| Performance tracking | ❌ | ❌ | ✅ |
| Native mobile app | ❌ | ❌ | ✅ |
| Equipment rentals | ❌ | ❌ | ✅ |
| Tournaments | ❌ | ❌ | ✅ |
| Membership plans | ❌ | ❌ | ✅ |
Recommended Approach: Phased Rollout
Phase 1: Lean MVP (Weeks 1-8)
- Build and launch core booking
- Onboard 5-10 anchor venues
- Acquire 500-1,000 early adopters
- Validate product-market fit
- Metrics to validate: 60%+ booking completion rate, <5% churn, 3+ bookings/user/month
Phase 2: Standard (Weeks 9-16)
- Add community features (find-a-player, reviews)
- Expand to 20-30 venues
- Scale to 5,000+ players
- Metrics to validate: 10% users use find-a-player, 30% leave reviews
Phase 3: Full-Featured (Weeks 17-24)
- Native app launch
- Advanced features (AI, tournaments)
- Expand to 50+ venues
- Launch second city (Cebu)
- Metrics to validate: 50K players, ₱10M GMV/month
Risk Mitigation
| Risk | Impact | Probability | Mitigation |
|---|---|---|---|
| Venues resist change | High | Medium | Free trial, white-label option, hands-on onboarding |
| Players don't see value | High | Medium | Price parity with Messenger (convenience is free), refer-a-friend incentives |
| Payment fraud | Medium | Low | SymphPay fraud detection, ID verification for high-value bookings |
| Technical debt (scaling) | Medium | Medium | Firebase scales automatically, modular architecture for refactor |
| Competitor enters market | Medium | Medium | Move fast, lock in anchor venues, build community moat |
Next Steps
- Stakeholder review: Choose option (recommend: Lean MVP → Standard)
- User research: Interview 10 venue owners, 20 players
- Design phase: Wireframes, high-fidelity mockups
- Technical spec: Detailed architecture, API design
- Pilot recruitment: Identify 5 anchor venues for beta
Document Owner: Discovery Agent
Last Updated: 2026-02-10
Status: Awaiting stakeholder review